Computer Telephony Products

Mitel offers computer telephony products that allow you to enhance your contact center to improve customer service, increase productivity and create more efficient handling of calls through computer telephony integration. From Interactive Voice Response to Automatic Call Distribution solutions, we provide the computer telephony products you need to more effectively manage your contact center environment. Additionally, our computer telephony products include contact center and help desk accessories such as monitors and electronic wallboard displays.

For information on product and application interoperability, please contact your nearest Mitel office.

Xarios CTI Software

Computer Telephony Integration (CTI) is a key component in enhancing performance and improving customer service within any communications-reliant business. Xarios delivers a range of software solutions developed specifically for Mitel 5000 and Axxess communications platforms.

Xarios Application Server- Provides a bridge between a telephony installation and your existing IT infrastructure.

Xarios Phone Manager- Allows you to track call history, manage contacts, retrieve voicemail and view colleagues' DND/ACD status, all from your desktop.

Xarios Hot Desking- Functionality allows employees to use any phone in the business as their own, simply by logging in to it.

Dialogic® Media Processing Boards – Dialogic media processing boards provide solutions that range from 4-port analog interface boards to quadspan T1/E1 media and network interface boards. These products support a full suite of media processing features, including voice play and record, advanced conferencing, high-speed fax, and speech integration.

ELO® manufacturers a series of touch-screen computer monitors and associated software. The monitors can be used in various computer telephony applications. They also provide an effective way to enhance the Mitel  Attendant Console software application.

Mitel AgentSet eliminates the need for a desktop telephone by serving as the link between your Mitel Axxess or Mitel 5000 communications system and your PC. You no longer need a telephone on your desk to take advantage of Computer Telephony (CT) applications. AgentSet is the perfect solution for contact center agents, switchboard operators, receptionists or anyone who handles a large volume of phone calls utilizing CT applications.

Spectrum Corporation manufactures a wide range of electronic wallboards used in the contact center and help desk environments. Single and multiline wallboards are capable of displaying color-coded, real-time ACD information as well as informative and motivational messages. Mitel offers a complete line of Spectrum electronic wallboards and software.

Esnatech's Communication platform provides enterprises with enhanced access and control over communications. Through features such as multilingual speech-enabled auto attendant, unified messaging, mobility, fax mail and presence management support, the Esnatech platforms offer a myriad of options for enterprise users to retrieve and manage all their business communications. Fully supporting both an organizations existing telephone environment or a new IP based telephony solution, the Esnatech platforms are designed to interface with a range of messaging systems using industry standard networking protocols (VPIM, IMAP and AMIS).