Efficient call handling is a primary objective of any contact center operation. But if your agents have to take time to search for and retrieve information required to handle the call, efficiency is impaired. For maximum call handling performance, your agents need to have information about the caller or the callers need, the moment they answer the call.

Mitel 6140 Agent Portal is a screen pop application that coordinates the delivery of the voice call and data screen to the agents desktop. It provides contact center agents who need to identify the callers need prior to taking the call with the appropriate information or application on their desktop as they answer. The 6140 Agent Portal:

• Saves seconds of network time and people time on every call
• Allows the agent to start servicing the caller immediately upon call arrival
• Immediately equips the agent with the information they need - customer records, product information, troubleshooting scripts and more - to handle the call efficiently