Mitel Enterprise And Small Business Automatic Call Distribution
As a contact center manager, customer service-level commitments are critical to achieving enterprise goals. Meeting those commitments is your daily, hourly
 and even minute-by-minute challenge. Achieving those goals means ensuring the equal distribution of incoming calls to the most appropriate group of agents based on the type of information or service required.

Mitel Automatic Call Distribution is an advanced automatic call distribution
feature package that is fully integrated with Mitel enterprise and small business communications platforms, providing the capabilities for:

• Routing calls to the most appropriate group(s)
• Queuing and prioritization of callers
• Distributing calls fairly within a group longest idle or highest skilled
• Automatically re-routing or expanding the availability of agents based on current queue conditions
• Networking multiple contact centers together
• In queue messaging
• Controlling after hours service

Mitel Automatic Call Distribution delivers the power and performance required in the most demanding contact center environments by providing:

• Cost-effective use of pooled resources
• Improved customer service by delivering consistent process and service
• Call distribution based on the caller's need
• Even distribution of the workload
• Reduction in communication costs